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Back to the Future in Customer Service
This week’s report is a product evaluation of V-Person, the virtual agent offering of Creative Virtual, a privately held supplier that was founded in 2003 and is based in London, UK with offices in the...
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Customer Service Integration
This week’s report is our 1Q2014 Customer Service Update. Briefly, 1Q2014 was a quiet quarter for customer service. Customer growth was down. Only Clarabridge improved significantly in both customer...
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